Question 1

Do guests need an app?

Accepted Answer

No. They just point their phone camera at the QR code and tap the link that appears.

Question 2

What kinds of files can guests upload?

Accepted Answer

JPEG, PNG, HEIC, WEBP photos and MP4 / MOV videos. Max 25 MB per photo and 500 MB per video.

Question 3

Can I moderate uploads before they appear?

Accepted Answer

Yes. Turn on manual moderation in your event settings and approve or reject each upload from your dashboard.

Question 4

How long are my photos kept?

Accepted Answer

Free stores files for 3 days. Silver 30 days. Gold 90 days. Premium 365 days. Download a ZIP anytime to keep originals forever.

Question 5

Is my gallery private?

Accepted Answer

Galleries are unlisted (only people with the link can see them) and you can add a password on Premium.

Question 6

How do I get a refund?

Accepted Answer

Full refund within 7 days of purchase. After that, contact support.

Frequently asked questions